Privacy Policy

The controller of personal data is:

Grad Media Group s. r. o.
Mamateyova 10
851 04 Bratislava–Petržalka
Slovak Republic

IČO: 52226450
DIČ: 2120965935

Project: Transfero
Email: infotrans.bratislava@gmail.com
Phone: +421 944 475 091

When you contact us or submit a request, we may process:

• —name;
• —phone number;
• —email address, if provided;
• —pickup address and destination address;
• —date and time of the trip;
• —number of adults and children;
• —age of children for selecting a suitable child seat;
• —information on the amount and type of luggage;
• —client comments;
• —records of the creation, confirmation, change or cancellation of a request;
• —technical data necessary for the operation and security of the website, including IP address, device type, browser and technical event logs.

Payment is made in cash, so bank card details are not collected.

Personal data is used for:

• —processing regular and urgent requests;
• —calculating and organising the trip;
• —contacting the client;
• —confirming, changing or cancelling a request;
• —fulfilling contractual and pre-contractual obligations;
• —meeting legal requirements;
• —ensuring website security;
• —preventing abuse;
• —resolving disputes;
• —improving the website and quality of service.

Data is processed on the basis of:

• —taking steps at the client's request before entering into a contract;
• —performing the contract;
• —fulfilling the controller's legal obligations;
• —the controller's legitimate interests, including security, customer service and protection of rights;
• —the client's consent only where it is specifically requested.

Submitting a request does not constitute consent to receive marketing messages.

Access to the data may be granted to:

• —employees and authorised representatives of the controller;
• —the Base44 platform and providers of the website's technical infrastructure;
• —map and address lookup services;
• —email and telephony providers;
• —accounting and legal professionals;
• —public authorities, where transfer is required by law.

Personal data is not sold to third parties.

If the client independently switches to WhatsApp or Telegram, data processing is also governed by the rules of the respective service.

Some technical providers may process data outside the European Economic Area.

In such cases, legally prescribed safeguards apply, including adequacy decisions or standard contractual clauses.

Data related to requests and bookings is kept for no longer than three years after the trip is completed or cancelled, unless longer retention is required to fulfill legal obligations or protect legitimate claims.

Accounting and tax documents are retained for the period required by the legislation of the Slovak Republic.

Technical data is kept only for the period necessary for the operation and security of the website.

The client has the right to:

• —receive information about data processing;
• —request access to the data;
• —request correction of inaccurate data;
• —request deletion of data where there is no legal ground for retention;
• —request restriction of processing;
• —object to processing based on legitimate interest;
• —receive the data in a portable format where applicable;
• —withdraw previously given consent;
• —lodge a complaint with a supervisory authority.

To exercise these rights, the client may write to: infotrans.bratislava@gmail.com

Úrad na ochranu osobných údajov Slovenskej republiky
Galvaniho 7/B
821 04 Bratislava
Slovak Republic

Official website: https://dataprotection.gov.sk/

Transfero does not make decisions that have legal or similarly significant consequences for the client solely on the basis of automated processing of personal data.

Transfero applies reasonable technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or destruction.

The policy may be updated when the website's operation changes, new services are connected, or legislation changes.

The current version is published on this page.