Last updated: July 27, 2026
Transfero services are provided by:
Grad Media Group s. r. o.
Mamateyova 10
851 04 Bratislava–Petržalka
Slovak Republic
IČO: 52226450
DIČ: 2120965935
Email: infotrans.bratislava@gmail.com
Phone: +421 944 475 091
Submitting the form on the website is a request for a trip and does not mean a vehicle is automatically confirmed.
A request becomes a confirmed order only after a Transfero manager checks whether the trip can be carried out and confirms it to the client by phone, via WhatsApp, Telegram, email or another agreed method.
Until confirmation from the manager is received, the client should not consider a vehicle booked.
For popular routes, the website shows a base fixed price that applies to addresses within the standard service zone of Bratislava.
After entering the exact pickup and destination addresses, the system checks the location of the addresses.
For more distant districts, the price may be recalculated automatically.
The current price is shown to the client before the request is sent.
For an individual route, the price is calculated separately and communicated to the client by the manager before the trip is confirmed.
After the order is confirmed, the price does not change unless the client changes the route, addresses, time, number of passengers, amount of luggage or other material conditions of the trip.
Payment is made in cash to the driver after the trip is completed.
All prices are stated in euros unless otherwise agreed.
At this stage, Transfero does not accept card payments through the website.
Requests are processed daily from 08:00 to 00:00 in the Europe/Bratislava time zone.
Regular online booking is available only if at least 3 hours remain before the selected trip time.
If a request is sent between 00:00 and 08:00, a trip on the current calendar date can be booked in the usual way from 11:00 onwards.
The night restriction applies only to the current date and does not affect subsequent calendar dates.
Trips on the current morning up to 11:00 must be booked by 00:00 the previous day.
If less than 3 hours remain before the desired trip time, the client may send an urgent request, call or write on WhatsApp.
An urgent request is not a confirmed order and does not guarantee an available vehicle.
The manager will check whether the trip can be carried out and contact the client.
The trip is considered confirmed only after a separate reply from the manager.
If an urgent request is sent between 00:00 and 08:00, it will be processed after the request processing hours begin.
Vehicle availability for the selected time is not guaranteed.
If the client's plans change, they should inform Transfero as early as possible about the change or cancellation by phone or via WhatsApp.
Changing the time, address, route, number of passengers, luggage or adding stops may affect the feasibility of the trip and its price.
Any changes are considered accepted only after confirmation by a Transfero manager.
At this stage, no automatic cancellation fee is charged.
When booking, the client must provide the correct number of adults and children.
For each child, the age must be provided so that Transfero can select a suitable child seat.
Every passenger, including a child, must have a separate safe seat.
If the actual number of passengers differs from the one stated and safe seating is not possible, the trip may be limited or cancelled.
The client must state in advance the number of large suitcases, small suitcases and hand luggage.
The vehicle's capacity is limited. The system checks the permitted amount of luggage when a request is submitted.
If the actual amount of luggage significantly exceeds what was stated and cannot be safely placed in the vehicle, the driver may refuse to transport the excess luggage or to carry out the trip.
The client is obliged to:
The driver may refuse to carry out or continue the trip if:
Such a refusal does not limit the client's rights under applicable law.
The travel time shown on the website is indicative.
The actual time may change due to traffic conditions, congestion, weather, border checks, accidents, road closures and other circumstances that cannot be accurately predicted in advance.
Transfero will, where possible, inform the client of significant changes or delays.
For questions about booking, changing a trip, quality of service or to submit a complaint, the client may contact Transfero:
Phone: +421 944 475 091
Email: infotrans.bratislava@gmail.com
The matter will be handled without undue delay.
Client personal data is processed in accordance with the Transfero Privacy Policy.
Transfero may update the terms when the service, booking system, payment methods or legislation change.
The current version is always published on this page.